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These spell out the rules for bonuses, wagering, withdrawals, and who can have an account. Make sure you know how promotions turn into cashable balance, what kind of verification is needed, and which games or payment methods aren't eligible. If you are playing from UK, make sure that the game is available there and that there are no restrictions on depositing or withdrawing £ because of your UK.
There are clear rules about how much you have to play through the bonus before you can cash out your winnings. So it's important to make sure that your bet sizes and game choices match the promotion you claim. This is to keep the game fair and stop people from abusing bonuses. Before you use any offer, you should look at three things: the wagering requirement, the biggest bet you can make while wagering, and any restrictions on the promotion, such as games and payment methods that aren't allowed. Small mistakes, like betting more than the allowed amount or switching to games that aren't allowed, can wipe out your bonus winnings, even if the wagering requirements are almost met.
The number of times you have to bet the bonus and/or a deposit that is eligible for the bonus before you can make a withdrawal is called "wagering." For instance, if you get a £100 bonus that has a 35x wagering requirement, you might have to bet a total of £3500 on games that are eligible before you can cash out your bonus balance and any winnings. When you play through the bonus and the qualifying deposit, depending on the offer, you may only have to wager the bonus. There may be a minimum deposit requirement for a promotion, like "deposit £20." Bets placed before or after the bonus ends usually do not count toward the requirement. The games that can be bet on are called "eligible games." Slot machines often bring in more money than table games. In terms of contribution rates, a £50 bet only adds £5 to the wagering progress if the game contributes 10%. Bonuses and winnings may be taken away after a certain amount of time, like 7 days, if you don't complete a promotion within that time frame.
Most Old Havana promotions limit the biggest bet you can make on a spin or round while the bonus is active. People usually follow the rule that they can't win more than a certain amount, like £5 per spin. If you even once raise your bet, the casino could take away your bonus money and winnings or reset your progress, depending on how the promotion is written. To follow the rules, make sure your bets are always the same size and look out for features that can raise your total stake above the limit. As an example, a £2 base bet can go over a £5 limit if you add a bonus buy, a side bet, a multi-level gamble, or something else that makes the total bet for that round bigger.
New Havana bonuses may have rules about who can get them and how they can be used. Some of the things that these rules usually cover are ways to pay, types of games, and actions that show bonus abuse. You might be eligible if you live in UK or play from UK, but it will depend on the promotion and licensing rules listed in the offer terms. Limits on games: Some games, especially low-house-edge table games, may not be allowed at all or may only contribute at a lower rate. Some deposits might not be eligible for a bonus, and withdrawals might need to be verified and have a minimum cashout amount, like withdraw £50. Promotions usually can't be used together because of stacking limits. Each account, device, household, or IP address may only be able to receive one bonus at a time. Irregular play: Patterns like low-risk hedging, pausing games, or quickly changing stakes to trick bets can get you your bonus taken away. To keep your bonus winnings safe, keep the offer text open while you play and use the rules as a guide. Set your bet below the maximum (for example, £4 if the maximum is £5), play only high-contribution games, and stay away from extra features that raise the total bet per round. If the time limit on your bonus is short, plan your sessions so that you can finish wagering without having to rush into bigger bets at the end.
New players who meet the requirements at registration and use any required promo code exactly as shown are eligible for the Old Havana welcome offer. You might not get the bonus if you type the code wrong, enter it after making the first deposit, or try to use more than one code on the same claim. To keep your welcome bonus active, you must keep your account information the same from the time you sign up until you are verified. So that people don't claim the same bonus more than once, the casino may only offer one welcome offer per household, IP address, device, or payment method. If you make an account, redeem a code, and make a qualifying first deposit, the welcome offer will be checked to see if you are eligible. Check the casino's accepted players list before depositing £10 or more if you are playing from UK or have UK documents. Your access may depend on local rules and the casino's list of accepted players. Most welcome bonus codes have the same basic requirements: you must be a first-time depositor, you must not have had an Old Havana account before, and your identity must be able to be checked if asked. New customers only: the welcome coupon code is only for accounts that have never been used before. If you had an old profile, the bonus might not still apply even if you close the old account. Each player can only get one welcome bonus. If you sign up more than once, share a device, or use the same payment information, the offer will be canceled. The correct way to enter a code is to put it in the bonus field on the first deposit screen (if there is one) or when you sign up. Keep your deposit to £20 until support confirms the code is attached, if the system doesn't show a confirmation. Minimum deposit required by the promotion must be met by the first deposit, for example £10. Bonuses may not be given if deposits are less than the minimum. If you are ready for KYC, you must be able to show valid documents if you are asked to. Some withdrawals, like bonus winnings, can be held up until verification is complete. Some ways of paying might not be able to use promo codes. The casino may accept your deposit, but not the welcome offer, if your deposit method is not accepted for bonuses. It is safer to check before depositing £50 or more. The casino will usually not honor your claim if you claim the wrong welcome code by accident, place multiple codes in the same session, or register with personal information that doesn't match. If this happens, you should contact customer service before you start betting, because once you start playing, the promotion rules say that the bonus and any winnings from it can be changed or taken away.
You must provide accurate personal information and register only in your own name in order to open an Old Havana account. There are also age and country restrictions. The information in your account should match what's on your official documents so that you can play, deposit £20, and withdraw £200 quickly. Have You Recognized (KYC) checks are used by Old Havana to make sure that customers are who they say they are, are of legal age, and are allowed to be there. There are times when you may be asked to verify your identity, such as when you first open an account or before making your first withdrawal. Address and identity verification (KYC) is needed to protect players and meet compliance requirements. Age eligibility and location restrictions are also in place. Some people may ask you to show proof of who you are and where you live. Old Havana can ask for more proof before approving withdrawals of $500 or more if the details aren't clear or don't match up. Photo ID from the government, like a passport or national ID card, that shows who you are. Proof of address: a recent document with your name and address on it, like a bank statement or utility bill. Payment method proof—if asked, proof that the deposit method is yours, especially after deposits of $100 or more. Every paper has to be easy to read and not have been changed in any way. Your ID should exactly match the name and date of birth on your account, and the address should match the address on the proof of address you sent in. We may ask for an extra document to confirm your status if your UK changes the types of documents that can be used or your legal eligibility. All registrations are limited by age. If you want to make an account, deposit money like £10, or claim a bonus, you must be old enough to gamble legally where you live. At any time, Old Havana can ask for proof of age, and accounts that look like they were registered by someone underage can be locked until the checks are done. For example, depending on where you live and the rules in your area, you may not be able to register, play, pay, or buy certain products. Depending on the rules in UK, you may or may not be able to access the site. You may be asked to confirm your location when you log in or when you check out. If players from your country can't play at Old Havana, registration may be denied or the account may be closed. Any eligible balance will be returned after verification. To avoid problems, make sure that all of your registration information is correct and up to date, and have your proof documents ready before you ask for withdrawals of 300 £. Update your profile right away if your name, address, or place of residence changes. This way, KYC checks will still match up with your account records.
Deposits to the Old Havana Casino are processed according to set minimums and rules for each method of payment. This is done to keep payments quick and reliable. Make sure you're depositing from a personal account before you add money to your account, as payments that don't go through can cause delays or the transaction to be turned down. Different banking areas and service provider rules in UK may make deposits available in different ways. If an option isn't shown in the cashier, it's probably not available where you are or has been temporarily disabled by the payment provider.
The minimum deposit for most methods is £10 per transaction, unless the cashier shows you a higher minimum for the method you choose. Most of the time, Old Havana Casino doesn't charge an extra fee on top of your deposit. However, your bank or payment provider may charge a processing fee, such as an international transaction fee or a fee for changing currencies. This is out of the casino's hands. If your provider is known to charge small fixed fees, deposit a little more than the minimum, like £20, to avoid being surprised. If you need to meet a gameplay requirement for a promotion, make one big deposit (like £50) instead of several small ones during the promotion period.
| How to pay | Minimum deposit | Casino fee | Notes |
|---|---|---|---|
| Bank cards | £10 | 0% | may be declined by the issuer; use 3D Secure if asked. |
| E-wallet | Sometimes it's the fastest to use an e-wallet, but your account information must match your casino profile. | ||
| Bank transfer | More slowly; your bank may charge fees for this type of transfer. | ||
| Prepaid vouchers | £10 | 0% | you can stick to your budget, but the most you can spend may be lower depending on the provider. |
Important: When you make a deposit, you must use a payment method that you have registered. Someone may ask you to prove that you own the payment method before you can make any more deposits if your account is flagged for more checks. Name matching: The name of the person making the deposit must match your profile at Old Havana Casino and, if applicable, the profile for your bank card or wallet. One account rule: if you try to deposit money into more than one account or use someone else's payment method, your deposits may be declined. Responsible limits: If you set a deposit limit, any deposit over that limit will be blocked automatically. For example, if you try to deposit $100 after setting a lower limit, your deposit will be blocked. If your deposit is turned down, try the same method again with a new amount, like £25. If that doesn't work, go to the cashier and choose a different method. It's better to try a different method than to try again and again because multiple failed attempts can lead to security blocks.
Old Havana will only process withdrawals after verifying your identity and making sure that the information in your account matches the information in your payment method. Request a payout through the same method you used to deposit as much as possible to avoid delays. Also, make sure that all of your personal information is the same in your profile and documents. Before you request a withdrawal, you need to make sure of two things: the available balance and the turnover status. If you cash out while still meeting the requirements for a bonus, the casino may either take back the bonus and any winnings associated with it, or they may apply a maximum cashout rule based on the current promotion.
There are two main parts to the time it takes to withdraw money: the time it takes Old Havana to process the withdrawal and the time it takes for the payment provider to send the money. It might be fast for a method to make withdrawals, but the first time can take longer because of security and verification checks that need to be done before the money is sent out. Once your request is accepted, normal internal processing can begin. This process can take longer if the casino needs more documents, finds that some of the information you provided doesn't match, or needs to confirm where the money is coming from for bigger payouts like $2,000 or more.
If your withdrawal is time-sensitive, don't make multiple small requests. When verification is still going on, it's often easier to make one withdrawal of 300 £ than three separate withdrawals of 100 £. Tip: Don't request a withdrawal until you're done playing and all of your bonus conditions have been met. This makes it less likely that a withdrawal will be held up while a turnover check is done. Documents showing who you are, where you live, and who owns your payment method are usually included in a verification package. If your payment method needs it or if your account activity needs extra checks, Old Havana may ask for more materials. Provide a clear photocopy of a government-issued ID that shows your full name, date of birth, and current address, preferably from the last 90 days. Also, include proof that you own the method used for deposits and withdrawals, as well as the source of funds (if applicable) for larger withdrawals of 2,000 £ or more. To avoid duplicate submissions, make sure that all corners of the images are visible and that the spelling of your profile name matches the spelling on the ID. As long as you have two citizenships, you must show proof of your citizenship using the same identity you used to register. How many times you have to bet before you can cash out depends on whether your balance is real money, a bonus, or a mix of the two. Even though you didn't get a bonus when you deposited $100, the casino may still make you play through your deposit at least once before you can cash out. This is usually done to stop abuse and chargebacks. The wagering requirement must be met before you can cash out bonus-linked winnings if you accepted a bonus. For instance, if you get a 100 £ bonus and have to bet 30 times the bonus amount, you would have to bet 3000 £ before you can cash out your winnings. It depends on the type of game to figure out the turnover. Slots usually count for more than table games when it comes to wagering, but some games may only count for a small amount or not at all. To get your money out quickly, play games that count toward wagering requirements first and don't switch between promo terms that are at odds with each other during the same session. If you ask for a payout before you've finished wagering, if your chosen withdrawal method isn't available in UK, if the details don't match, or if you try to withdraw more than your verified limits allow, the withdrawal may be denied or changed. Make sure your withdrawal request matches the verified payment method you used, and make sure you've met any bonus requirements before sending it.
Old Havana uses banking limits to keep deposits under control, protect players, and meet the needs of payment providers and regulators. There may be different limits for each payment method, and they may change once your account has been verified or has a certain amount of play history. Before adding money to your account or asking for a cashout, check the cashier and your account profile to see what the minimums and maximums are. Setting limits, like a deposit of £1000 or a withdrawal of £2000, before you start a bigger bankroll session helps you avoid split transactions and processing delays that aren't necessary.
Deposit limits are usually set for each transaction, but they can also be set for the whole day. You should usually change the amount and try again instead of entering the same number over and over if a payment is declined because you hit a limit. Depending on the method, the minimum deposit is usually £10. The most you can deposit at once is limited by the provider and your account status. It could be anywhere from £500 to £5000. There may be a daily deposit cap that applies even if the deposits are small, like a daily total limit of £2000. Full verification early can help align your account with higher operational limits when they become available if you consistently need more deposit room.
| What causes the cap? | What you may see? | What to do? |
|---|---|---|
| Cashier blocks a deposit above £500 | Split the deposit into two, e.g., £250 + £250, if allowed by the daily cap. | |
| Daily total maximum reached | No more deposits after reaching £2000 in one day | Wait for the daily reset window shown in the cashier. |
| Provider or security restriction | Payments over £1000 are rejected | Try a different method or make sure your payment information and account verification. |
Tip: If you are depositing from UK, some providers may have stricter bank-side controls. When that happens, lowering the amount (for example, from £600 to £300) often works faster than trying again and again with the full amount.
Most of the time, there are minimum and maximum amounts that can be withdrawn at a time, as well as a daily limit that changes from request to request. Old Havana may send you money in several smaller transfers if your balance goes over a certain limit. Most of the time, the minimum withdrawal amount is between £20 and £50. The most that can be taken out at once: for example, £500 to £3000. According to the method used and the status of the account, the daily withdrawal cap may be set at a certain amount, like £5000. If the amount you want to withdraw is more than the maximum, send an amount within the limit (for example, withdraw £2000) and ask for the rest when the first payout is done, as long as you follow the rules below for daily payouts.
These rules say how much Old Havana can give a player in a day and how many payout requests can be handled during that day. These rules can mean that you have to get smaller amounts of money, like £2500 every day until the whole amount is gone, even if your account balance is high. Before you ask for a cashout, make sure that three things are in order: the method cap, your daily payout ceiling, and your verification status. If any of those conditions aren't met, your request may be put on hold or lowered to a reasonable amount, like £1000. The rest will be thought about for the next time it's appropriate.
Anywhere that allows online gambling, Old Havana Casino will take players. Choose your UK and confirm your UK when you sign up. You won't be able to register, make deposits, or play if your location is restricted. We may close your account, take away any bonuses, and return any deposits to the method you used to pay after verifying that you are not playing from a restricted area if the laws change or if we find that you are using a VPN or an IP address that doesn't match your profile.
Pick a way to pay at the Cashier, type in the amount, and click "Confirm." Before you pay, the Cashier will show you the minimum deposit and method limits. Deposits must come from a method of payment that is linked to your account. Deposits from third parties, prepaid sources (if allowed), or billing information that doesn't match can be turned down or reversed. At checkout, you'll see any conversion rates and fees that may apply if you deposit in a currency other than the one you used to make the deposit.
Go to Cashier, ask for your payout, confirm the amount, and do any other verification that is needed. When possible, we send withdrawals through the same method of funding that was used for deposits. How long it takes to process depends on the method you use and the status of your verification. You can see how long it should take in the Cashier. Limits on withdrawals are shown for each method, and they may change every day, every week, or every month. If you have active bonus funds, you might not be able to withdraw as much or at all until you have wagered the bonus or lost it.
Before you choose to participate, look at the offer card to see the games that are eligible, the maximum bet rules, and when the offer ends. There are no withdrawals from bonus funds until the wagering requirements are met. Beating the maximum bet amount during the wagering period can cancel out the bonus and any winnings. There are games that count less toward wagering and games that may not count at all. If you want to cash out right away, you can forfeit the bonus in the account menu. This will get rid of any bonus balance and bonus-linked winnings, leaving only the cash balance that is eligible for withdrawal.
Account protection and chargebacks, fraud, and playing while underage are all stopped by verification. If you make your first withdrawal or do something that causes a security check to happen, you may be asked to show ID, proof of address, and proof of payment method. Make sure the information on the documents you upload matches what's in your profile on the secure verification page. Don't share your login information, use a strong password, and turn on two-factor authentication (if it's available). Tell support right away if you think someone else has gotten into your account without your permission. We can lock the account, look into the transactions, and ask for a new password before letting you back in.
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